During this session, you will learn:

• How customer feedback can help drive your existing training and development initiatives
• How to convert a customer service survey into a coaching strategy
• How to use engagement studies and assessments to create a Culture of Coaching within your organization
• How to convert an employee assessment into a coaching strategy
• How you can enable your employees to coauthor their training and empower your managers to become partners and DRIVERS in the Training & Development process!

and much more...  

Tim Hagen is the President of Progress Coaching and a nationally recognized leadership development strategist with more than three decades of experience helping organizations build high-performance coaching cultures. He specializes in equipping leaders to drive behavioral change, strengthen accountability, and elevate talent development through practical, scalable coaching systems. Tim is the creator of the QALMS coaching framework and numerous leadership and sales development programs designed to turn everyday conversations into powerful growth opportunities.

Throughout his career, Tim has partnered with organizations across financial services, manufacturing, professional services, and sales-driven industries to improve performance through self-awareness, structured coaching, and measurable reinforcement. Known for blending practical business insight with innovative coaching strategies, he is passionate about helping leaders move beyond training events and create sustainable cultures where coaching becomes the engine for performance, engagement, and long-term success.   

Books by Tim Hagen