Performance management systems have evolved from documenting poor team member behavior to a proactive business driver. The way organizations conduct performance management discussions has dramatically improved. Some organizations proclaim they have eliminated the classic performance appraisal system. However, they have just changed how they communicate performance expectations—and at what frequency. Job performance measures such as attitude, capability, and behavior have become key performance indicators (KPIs). Performance management is a very critical issue for remote employees.
 
This interactive session explains the evolution of performance management systems, how they have changed, and what system owners require in a post-pandemic era, particularly regarding remote employees. This session will end with best practices to design, implement, and evaluate a performance management system to deliver the desired results. 
 
Objectives
After attending this session, participants should be able to:

1. Identify job performance measures
2. Explain how to measure results at all five levels of outcomes
3. Design performance management systems to deliver impact and a positive ROI

 
Materials
All participants will receive tools, resources, two job aids, and a digital copy of a chapter from the book, Accountability in Human Resource Management: Connecting HR to Business Results (Routledge, 2016) by Jack J. Phillips, Patricia Pulliam Phillips, and Kirk Smith.

Jack J. Phillips, Ph.D., chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. Former bank president, HR Executive, and learning manager, Phillips provides consulting services to Fortune 500 companies, nonprofit entities, and government and non-governmental organizations worldwide. He is the author or editor of more than 100 books, conducts workshops, and presents at conferences worldwide.

Jack has received several awards for his books and work. The American Society for Training and Development gave him the award, Distinguished Contribution to Workplace Learning and Development, and the Thought Leader Award (its highest award). The International Society for Performance Improvement presented Jack with its highest award, the Thomas F. Gilbert Award, for his contribution to human performance technology. The Society for Human Resource Management presented him with an award for one of his books and honored a Phillips ROI study with its highest award for creativity.

In 2019, Jack, along with his wife, Patti P. Phillips, received the Distinguished Contributor Award by the Center for Talent Reporting for their contribution to the measurement and management of human capital. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune. He has been interviewed by several television programs, including CNN.