“Before we understand our patients, we need to understand each other.” From frontline nursing students to veteran administrators, team members across a healthcare system need to collaborate seamlessly to deliver patient-centric experiences at scale. It has become progressively more difficult for 7 generations of healthcare workers to stay on the same page given obstacles like language barriers and proliferating new technologies from robotics to electronic medical record keeping systems.

Join Stephanie Clark, Chief Learning Officer for Baptist Memorial Health Care, and Todd Moran, Chief Learning Strategist for NovoEd, to learn about how BMHCC redesigned their onboarding process for new team members with a hybrid model that acculturates them more effectively and at a faster pace. 
 

Dr. Stephanie Clark is the System Director of Customer Experience & Chief Learning Officer for Baptist Memorial Health Care, one of the largest not-for-profit healthcare systems in the U.S. located in Memphis, TN. Since taking the position in 2002, she has continuously implemented a roadmap of progressive initiatives intended to make Baptist the best place to work, the best place to receive care and the best place to practice medicine. Prior to this role, Stephanie served as the Executive Director of Customer Experience for WellStar Health System where she led the patient and family-centered care model encompassing patient satisfaction, patient advocacy, complaint and compliment management, patient discharge call center oversight, employee engagement and physician engagement.

Todd Moran, Chief Strategy Officer at NovoEd, is a business transformation evangelist and digital workplace expert with more than 20 years of industry experience having held executive roles at global organizations, Schneider Electric, Jive, and EdCast (Cornerstone). His passion and expertise lie in educational technology, digital customer experience, organizational change management, and employee engagement. From the megatrends in learning and enterprise collaboration to technology evaluation and implementation, to the “people” side of organizational change and talent development, he covers the gamut of understanding what it takes to enable a successful digital workplace and deep employee engagement.