There’s no pause button on the frontline. Every minute matters for cashiers, construction crews, restaurant teams, healthcare staff, and countless others who must perform in real time while serving customers and keeping operations moving. Yet many organizations still rely on training approaches that pull people away from the work instead of supporting performance within it.

In this fast-paced session, JD Dillon shares 15 powerful practices from his new book, The Frontline Enablement Playbook. These proven ideas will help you strengthen the employee experience while improving readiness, engagement, and outcomes from day one. Grounded in real-world examples, this session delivers practical, actionable ways to better enable deskless teams, equip frontline managers, and turn every shift into a meaningful development opportunity.

 

JD Dillon began his career on the frontline, managing movie theaters and theme parks. With 25 years of experience across operations, talent, and marketing with companies like Disney, AMC, and Kaplan, he’s a trusted authority on performance enablement and a passionate advocate for improving the employee experience.

A popular keynote speaker, prolific creator, and author of The Modern Learning Ecosystem and The Frontline Enablement Playbook, JD advises organizations on frontline performance strategy, ecosystem architecture, and AI-enabled solutions that power real work every day. Learn more about his latest projects at jddillon.com.